NHTSA Complaint #10295259 — 2002 BUICK LESABRE

I LOWERED THE WINDOWS AND WHEN I WENT TO RAISE THE REAR-PASSENGER THERE WAS A "CRACK" NOISE AND IT WOULD NOT GO BACK UP. THE PLASTIC PART, AT THE TOP OF THE WINDOW REGULATOR, HAD BROKEN - CAUSING THE WIRE, WHICH RUNS THROUGH THE REGULATOR, MOVING THE WINDOW UP AND DOWN, TO JUST COIL UP INSIDE THE DOOR PANEL. I WENT TO A DEALERSHIP TO HAVE THEM QUOTE ME THE COST OF REPAIRING AND WAS EVENTUALLY TOLD THE REPAIR WOULD RUN ME ~$700. I WAS TOLD THAT THE PART ALONE WAS ~$400. I DIDN'T HAVE THEM FIX IT... BECAUSE I WAS EXPECTING A ~$75 REPAIR... NOT ~$700! I TAPED UP THE WINDOW (WHICH I HATE BEING "THAT CAR") AND DECIDED TO GET ANOTHER QUOTE. AT THE TIME I WAS INCREDIBLY BUSY WITH WORK AND DIDN'T GET AROUND TO IT THOUGH. ROUGHLY A MONTH LATER THE EXACT SAME THING HAPPENED TO MY FRONT-PASSENGER WINDOW. I NOW HAVE BOTH PASSENGER SIDE WINDOWS HELD UP BY TAPE. I CANNOT BELIEVE THERE IS NO RECALL FOR THIS. I HAVE TRIED LOOKING FOR A PLACE TO SUBMIT PROBLEMS WITH CARS TO BUICK DIRECTLY, BUT HAVE BEEN TOLD TO ONLY GO TO A DEALERSHIP AND TELL THEM.... AND I'VE ALREADY BEEN TO A DEALERSHIP WITH THIS PROBLEM AND NO LUCK. I HAVE TAKEN MY DOOR PANEL OFF TO TRY AND FIX MYSELF AND WAS VERY SURPRISED THAT THE PROBLEM WAS JUST THAT THE TOP PART OF THE REGULATOR, WHICH IS BASICALLY JUST A TRACK FOR THE WIRE TO RUN IN AS THE WINDOW GOES UP AND DOWN, WAS CHEAP PLASTIC. THE REST OF THE REGULATOR IS STEAL, AND THE PART THAT HAS ALL THE TENSION FROM THE WIRE RUNNING OVER IT, IS PLASTIC. RIDICULOUS. *TR