NHTSA Complaint #10293451 — 2004 MERCURY MOUNTAINEER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10293451
Vehicle 2004 MERCURY MOUNTAINEER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 88,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

WHILE DRIVING 40-45 MPH AND USING THE CRUISE CONTROL, CAR SUDDENLY SHUT DOWN. CHECK ENGINE LIGHT AND BATTERY LIGHT CAME ON. LOSS OF POWER STEERING, POWER BRAKES, ACCELERATION. WAS ABLE TO STEER SUV TO OFF THE ROAD BUT WAS VERY DIFFICULT TO DO SO. NEARLY RAN OFF A 10 TO 12 FOOT DROP OFF INTO A DRAINAGE DITCH. THIS HAS HAPPENED SEVERAL TIMES BEFORE. CAR MAX (WHERE WE BOUGHT SUV COULD NOT DUPLICATE THE ISSUE SO THEY SENT IT TO METRO FORD IN INDEPENDENCE, MO AND ON THE FIRST TIME IT HAPPENED REPLACE THE THROTTLE POSITION SENSOR BUT THAT DID NOT FIX THE PROBLEM). THE WRENCH AND FAIL SAFE MODE CAME ON THIS LAST TIME BUT THE PERSONS REPAIRING IT INDICATED THEY FOUND NO CODES FOR IT AND WERE UNABLE TO RE-CREATE TO DIAGNOSE. FROM RESEARCH I KNOW THIS IS A PROBLEM WITH OTHER VEHICLES OF THIS TYPE (BOTH THE LOSS OF ELECTRICAL POWER AND THE NO CODE FOUND SITUATION) BUT WE CAME VERY CLOSE TO AN INJURY RELATED ACCIDENT BECAUSE OF THIS. *TR

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