NHTSA Complaint #10293354 — 2008 FORD ESCAPE HYBRID

TL*THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. HE ALSO OWNS A FLEET OF 2008 AND 2009 FORD ESCAPE HYBRID VEHICLES. THE VEHICLE INTERMITTENTLY LOST POWER STEERING. USUALLY AFTER THE VEHICLE RESTARTS, STEERING BECAME LESS DIFFICULT. A TECHNICIAN FROM THE DEALER STATED THAT THE FLEET OF VEHICLES ARE WARRANTED FOR ONLY 36,000 MILES. THE STEERING COLUMNS ON THE FLEET OF VEHICLES WERE REPLACED FOR $1,000.00 EACH. THE REPAIR DID NOT REMEDY THE FAILURE. HE WAS ADVISED BY THE MANUFACTURER TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS 15. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 60,000.