NHTSA Complaint #10286632 — 2008 FORD ESCAPE

2008 FORD ESCAPE - I WAS INFORMED THAT THE FLUID LINE LEADING FROM THE TRANSMISSION TO THE CONDENSER HAD SPRUNG A LEAK. AFTER ASKING TWO SEPARATE FORD DEALERS AND DOING A LOT OF WEB RESEARCH, I HAVE COME TO FIND THAT THIS ISSUE IS WIDELY PREVALENT WITH THIS MODEL AND IS A RESULT OF A DESIGN FLAW. I ASKED ABOUT THE REPLACEMENT PART AND IF IT WOULD SUFFER THE SAME FATE. I WAS TOLD THAT THE REPLACEMENT PART, ENGINEERED AND MANUFACTURED BY FORD HAS BEEN DESIGNED DIFFERENTLY TO ACCOMMODATE THE ORIGINAL FLAW. THIS TO ME REPRESENTS A SITUATION WHERE FORD KNEW OF THIS ISSUE AND FAILED TO INFORM CUSTOMERS OR ISSUE A RECALL. AS A RESULT I AM OUT ALMOST $800 FOR THE REPAIR. FORD WILL NOT COVER IT UNDER WARRANTY AND ACCEPTS NO RESPONSIBILITY FOR THE DEFECT. THERE IS A TECHNICAL SAFETY BULLETINS ISSUED ON THIS DEFECT TSB -08-5-7 IF I RECALL RIGHT. IT TOOK ME ABOUT 30 MINUTES TO DISCOVER THAT THIS ISSUE IS WIDE SPREAD AND THAT ALL OTHERS AFFECTED WITH THIS PROBLEM ON THEIR FORD ESCAPE VEHICLE HAVE BEEN GIVEN THE SAME BRUSH OFF BY FORD. SOMETHING NEEDS TO BE DONE ABOUT THIS. THE RESULTING ISSUE CREATED BY THIS PROBLEM, DOCUMENTED SEVERAL PLACES IS A TRANSMISSION FAILURE. SOME HAVE RESULTED IN THE VEHICLE JUMPING INTO GEAR AND OTHERS CREATING A LURCHING ISSUE WHICH ULTIMATELY LEADS TO A POTENTIAL ACCIDENT SITUATION. *TR