NHTSA Complaint #10286148 — 2007 HONDA CIVIC

ON THURS. OCT. 1 I DROVE TO WORK IN MY '07' HONDA CIVIC EX 4-DR WITH 48,900 MILES(APPROX) AND I STARTED HEARING A NOISE. THE CAR KEPT RUNNING PRETTY WELL THOUGH SO I CONTINUED THE 22 MILES TO MY OFFICE. WHEN I GOT THERE I WAS SMELLING BURNING RUBBER AND IT WAS MAKING QUITE A RACKET. I CALLED ROUSH HONDA IN WESTERVILLE, OHIO AND BROUGHT IT IN THAT AFTERNOON. I HAD TO RUN ON BACK ROADS INSTEAD OF THE FREEWAY BECAUSE I WAS AFRAID THAT IT WOULDN'T MAKE IT - I PROBABLY SHOULD HAVE HAD IT TOWED. THEY TOLD ME THAT THE WATER PUMP PULLEY BROKE, RUINED THE WATER PUMP, TENSIONER AND BELT ETC. I HAVE A DRIVE TRAIN WARRANTY THROUGH 100,000 MILES BUT NOT A PART OF THE DRIVE TRAIN! I HAD AN OVERALL WARRANTY BUT I AM ABOUT 900 TO 1,000 MILES PAST. IT WILL COST $500.00 PLUS TO FIX. I GOT ON THE INTERNET AND THEN ON YOUR SITE AND I FIND A TECHNICAL SERVICE BULLETIN # 08=039 (NHTSA # 10026791) ON BOLTS COMING LOOSE ON WATER PUMP PULLEYS AND DOING DAMAGE. I EVEN ASKED THE ROUSH SERVICE MAN WHEN HE CALLED TO TELL ME WHAT THE PROBLEM WAS IF THESE DO THIS A LOT. HE SAID THAT THIS IS THE FIRST ONE THAT HE HAD EVER HEARD OF. DO YOU BELIEVE HIM? I SURE DON'T! WHAT CAN I DO? I AM GETTING SICK AND TIRED OF AUTO MAKERS BUILDING JUNK AND THEN NOT STANDING BEHIND IT. I BOUGHT CHRYSLERS FOR 30 YEARS AND GOT SICK OF THEIR GAMES AND SWITCHED TO HONDA TO GET AWAY FROM IT BUT IT LOOKS LIKE THEY PLAY THEM TOO. NOW ADMITTEDLY, NO INJURY OR PHYSICAL DAMAGE WAS CAUSED, BUT I AM SURE GLAD THAT THE PUMP DIDN'T FAIL COMPLETELY ON THE FREEWAY WHEN I WAS DRIVING TO WORK. *TR