NHTSA Complaint #10457308 — 2007 HONDA CIVIC

POPPING NOISE WHILE TURNING AT 5,268 MILES. REPLACED TWO TIRES AT 19,785 MILES. NEED A FRONT END AXLE REPLACEMENT AT 31,839. DIAGNOSED AND ADJUSTED TORQUED REAR SUSPENSION NOISE AT 60,136. REPLACED REAR UPPER CONTROL ARMS 61,275. REPLACED SHOCKS, AND CV BOOTS AT 61,275. STRUTS WERE MAKING NOISE DUE TO CUPPING. STRUTS WERE REPLACED AT 61,275. TWO NEW TIRES THAT WERE RECENTLY REPLACED WERE REPLACED AGAIN. BOTH TIRES WERE FEATHERED AND MAKING NOISE. VEHICLE IS MAINTAINED IN GOOD CONDITION AND IS FOLLOWING THE MANUFACTURER'S MAINTENANCE RECOMMENDATION. CAR WAS ALIGNED AS REQUIRED BY MANUFACTURER. HOWEVER, CUPPING OR FEATHERING OF THE TIRES STILL HAPPENED. WHEN THE REAR CONTROL ARM WAS NOT REPLACED YET, THE REAR NOISE WAS SO LOUD AND DRIVING WAS BAD. THE TIRES FELT FLAT AND THE SHOCK ABSORBER DID NOT SEEM TO BE WORKING. IT IS VERY HARD TO DEAL WITH BOTH HONDA AMERICA AND KOLBE DEALER. BOTH COMPANIES TRIED TO PLAY IGNORANT OF THE ISSUES ALTHOUGH THEY KNEW IT ALL ALONG. I SPENT $1,419.11 FOR PREMATURE EXPENSES. AMERICAN HONDA BLAMED THE PREMATURE DAMAGES TO ME. AMERICAN HONDA NOR KOLBE HONDA DID NOT NOTIFY ME OF THE TECHNICAL BULLETINS THAT WERE ISSUED. ALSO, JUST BECAUSE THERE IS A TECHNICAL BULLETIN OR CORRECTIVE ACTION DOES NOT MEAN THAT THE PROBLEM WILL GO AWAY. DESIGN OF THE REAR UPPER CONTROL ARM MUST BE REVIEWED AGAIN AND TESTED FOR GEOMETRY WITH OTHER PARTS OF THE VEHICLE. HONDA AMERICA SHOULD TIGHTENED ITS QUALITY CONTROL AND QUALITY ASSURANCE SO THAT ITS MANUFACTURING FACILITY WILL NOT RELEASE CARS THAT HAVE DEFECTIVE PARTS. HONDA KNEW VERY WELL THAT THE REAR UPPER CONTROL ARMS HAVE DESIGN FLAWED STARTING WITH 2002 HONDA CIVIC. WHY ARE THEY STILL USING THIS DESIGN? IS IT BECAUSE THEY MANUFACTURED SO MUCH OF THE WRONG PARTS? THE BATTERY, AND WATER PUMP PULLEY WERE REPLACED, UPDATED 07/16/12