NHTSA Complaint #10285471 — 2004 VOLVO XC90

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10285471
Vehicle 2004 VOLVO XC90
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 71,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I WAS WONDERING IF THERE HAS BEEN A RECALL FOR 2004 XC-90'S BECAUSE OF THERE EXTREMELY DANGEROUS ELECTRICAL FAILURE. THIS PAST WEEKEND AFTER ABOUT 3 HOURS OF HIGHWAY DRIVING THE WHOLE DASHBOARD AND NAVIGATION FLICKERED AND RESTARTED. IT DID THEY 3 OR 4 TIMES UNTIL IT DID A SIMILAR THING WHERE THE ENTIRE DASHBOARD AND NAVIGATION SHUT DOWN. THE ABS LIGHT CAME ON AND IT TOLD ME THERE WAS BREAK FAILURE AND TO PULL OVER SLOWLY. I HAD NO BLINKERS OR HAZARD LIGHTS AND THE HEADLIGHTS EVEN WENT OFF. THIS IS EXTREMELY HAZARDOUS. I PULLED OVER AND TURNED THE CAR OFF. TURNING IT BACK ON IT DROVE OK FOR A FEW MINUTES UNTIL IT FLICKERED AGAIN. I FINALLY MADE IT TO MY DESTINATION AND TOOK IT TO A VOLVO DEALERSHIP WHO COULD NOT FIGURE IT OUT. THEY CHARGED $160 TO TRY AND "FIGURE IT OUT" BUT THEY JUST ENDED UP UPGRADING THE SOFTWARE. ON MY TRIP BACK DOWN TO NYC, THE SAME THING BEGAN HAPPENING AFTER ABOUT 3 HOURS OF DRIVING. IT FLICKERED A FEW TIMES AND AGAIN WENT COMPLETELY DARK TELLING ME TO PULL OVER ON THE FREEWAY. AFTER PULLING OVER THE AIRBAG MESSAGE COMES ON. I HAVE READ VARIOUS PLACES ONLINE OF THIS HAPPENING TO OTHER PEOPLE SO THIS IS NOT A RARE CONDITION. THIS SEEMS LIKE A VERY DANGEROUS SITUATION WHICH VOLVO SHOULD REALLY TAKE CARE OF. ASKING CUSTOMERS TO PAY $1200 TO REPLACE A CEM WHEN IT REALLY SHOULD BE A RECALL IS A LITTLE RIDICULOUS. *TR

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