NHTSA Complaint #10284022 — 2004 SAAB 9-3 SUSPENSION:FRONT

Complaint Details

ODI Number	10284022
Vehicle	2004 SAAB 9-3
Component	SUSPENSION:FRONT
Date of Incident	May 10, 2008
Date Filed	September 15, 2009
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

UPON DRIVING OUR 2004 SAAB 9-3 INTO A PARKING LOT WE NOTICED THE CAR WAS NOT HANDLING CORRECTLY. FRONT END WAS VERY LOW TO GROUND, CAR NOT TURNING CORRECTLY, AND MAKING A NOISE. UPON HAVING IT TOWED TO THE DEALER IT APPEARED ONE OF THE FRONT COIL SPRINGS HAD SNAPPED. BASED ON NUMEROUS OTHER REPORTED COMPLAINTS SIMILAR TO OURS, WE WERE VERY LUCKY THAT IT HAPPENED VERY CLOSE TO WORK, AFTER GETTING OFF OF THE MASS PIKE OR WE COULD HAVE HAD A BLOWN TIRE AT 70 MPH. AFTER DISCUSSION WITH THE SAAB DEALER AND THEIR DISTRICT MANAGER, SAAB REPLACED BOTH FRONT COIL SPRINGS AT NO COST TO US WITHOUT ANY ARGUMENT. IRONICALLY A FRIEND OF OURS HAD JUST HAD THE EXACT SAME PROBLEM A MONTH EARLIER WITH THE SAME OUTCOME. *TR

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