NHTSA Complaint #10325393 — 2004 SAAB 9-3

TL*THE CONTACT OWNS A 2004 SAAB 9-3. WHILE DRIVING AT APPROXIMATELY 2 MPH, THE CONTACT HEARD A LOUD POP NOISE FROM THE FRONT END OF THE VEHICLE. AFTER DRIVING HALF A MILE AT APPROXIMATELY 30 MPH, HE HEARD ANOTHER LOUD POP AND THE FRONT PASSENGER TIRE BLEW OUT. THE TIRE WAS REPLACED WITH A SPARE AND CONTACT DROVE TO A REPAIR CENTER WHERE HE WAS INFORMED THE FRONT PASSENGER SIDE COIL SPRING BROKE AND PIERCED THE TIRE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE FAILURE WAS A KNOWN ISSUE THAT WAS BEING SERVICED ON A CASE BY CASE BASIS. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 72,000.