NHTSA Complaint #10282933 — 2004 VOLVO XC90

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10282933
Vehicle	2004 VOLVO XC90
Component	ELECTRICAL SYSTEM
Date of Incident	August 1, 2009
Date Filed	September 5, 2009
Mileage	106,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

OCCASIONAL POWER FAILURE, LIKELY DUE TO HEAT. A PROBLEM WITH THE CEM DUE TO HEAT SOAK ON A LONG DRIVE - 2004 VOLVO XC 90 HAS A SPLIT-SECOND SEVERE "THUMP" IN THE FRONT END DUE TO THE POWER LOSS, WHICH IS THEN FOLLOWED BY A VERY BRIEF (SPLIT SECOND) INTERNAL (MEANING DASHBOARD LIGHTS, HI-FI, DOME LIGHTS, ETC) POWER FAILURE. POWER THEN RETURNS AND THE CAR CONTINUES TO DRIVE - HOWEVER, THIS IS CLEARLY A SAFETY ISSUE WHEN DRIVING ON THE FREEWAY. SEEMS TO BE A DESIGN ISSUE - SYMPTOMS AS PER HERE: HTTP://WWW.MATTHEWSVOLVOSITE.COM/FORUMS/VIEWTOPIC.PHP?F=10&T=16351 FRUSTRATINGLY, VOLVO DO NOT RECOGNIZE THIS AS A PROBLEM WITH THE VEHICLES AND THERE IS NO OUTSTANDING TSB/RECALL FOR THIS ITEM. I HAVE DISCUSSED AT LENGTH WITH BOTH THE DEALER AND VOLVO NA AND NEITHER WILL ADMIT THAT THERE IS A PROBLEM WITH THE CEM DESIGN. AS FAR AS I CAN TELL, IT IS SUSCEPTIBLE TO HEAT FAILURE - HOWEVER, EVEN PAYING $1,000+ TO HAVE IT REPLACED DOES NOT SEEM TO GUARANTEE ANY IMPROVEMENT AS THE PART DESIGN HAS NOT CHANGED SINCE 2003. VOLVO CUSTOMER CARE CONTACT DETAILS ARE: EMAIL: [email protected] CONTACT: LISA TELEPHONE: 800-458-1552 X1953 *TR

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