NHTSA Complaint #10282926 — 2002 VOLKSWAGEN JETTA POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10282926
Vehicle	2002 VOLKSWAGEN JETTA
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	September 4, 2009
Date Filed	September 5, 2009
Mileage	86,004 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

2000 TO 2002 VOLKSWAGEN TIPTRONIC OWNERS NOT PROVIDED CORRECT INFORMATION REGARDING THE TRANSMISSION SERVICING SCHEDULING. VOLKSWAGEN STATES THAT THE TRANSMISSION IS A "SEALED" UNIT AND THEREFORE SERVICE IS NOT NEED UNLESS LEAKS ARE VISIBLE. KNOWING THIS, I DID NOT TRY TO DO TRANSMISSION SERVICE ON MY CAR WHEN IT REACHED ABOUT 86,000 MILES. - GEARS SLIP FROM 1ST TO 2ND AT COLD STARTS AND JERKS AT 3RD GEAR. I HAVE TO WARM THE VEHICLE IN 10 MINUTES TO GO BACK TO NORMAL OPERATING MODE. - TODAY I WAS TAKING MY WIFE AND MY 1-YEAR OLD DAUGHTER TO LAKE GEORGE NY FROM QUEENS NY FOR A HOLIDAY WEEKEND. THE CAR SUDDENLY SLIPPED FROM 5TH TO 4TH GEAR WHILE WE ARE DRIVING 65 MPH. HOWEVER, I DID NOT FIND THE PROBLEM UNTIL I NOTICED THAT OUR SPEED ALMOST FEELS THE SAME EVENTHOUGH I DEPRESS THE PEDAL A LITTLE LOWER. I PLACED IT ON MANUAL MODE AND THE CAR SHIFTED FINE. WE PULLED OVER AT THE REST AREA AND FOUND OUT THAT THERE IS A TRANSMISSION FLUID LEAK. WE COULD HAVE HAD AN ACCIDENT IF THE GEAR WOULD HAVE SLIPPED TO 2ND; ALMOST LIKE SLAMMING THE BREAKS WHILE DOING 65 MPH. - TOMORROW, I WILL HAVE VW REPAIR SHOP DIAGNOSE THE PROBLEM. MOST LIKELY IS THE TRANSMISSION CONTROL UNIT OR THE TRANSMISSION SOLENOIDS. - SIMILAR ISSUES IN DSG TRANSMISSION WAS REPORTED AT "GOOD MORNING AMERICA" ON AUGUST 28 2009. - PLEASE SEE SIMILAR TIPTRONIC OWNER'S COMPLAINTS ON THIS FORUM: VWVORTEX.COM. THIS IS A PUBLIC WEB FORUM AND NO PERSONAL INFORMATION IS PROVIDED. *TR

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