NHTSA Complaint #10275368 — 2004 TOYOTA SIENNA

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10275368
Vehicle	2004 TOYOTA SIENNA
Component	STRUCTURE
Date of Incident	June 24, 2009
Date Filed	June 30, 2009
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE PASSENGER SIDE POWER SLIDING DOOR ON MY 2004 TOYOTA SIENNA HAS FAILED -- WE HAVE JUST UNDER 45K MILES ON THE VEHICLE. WE PRESSED THE BUTTON TO CLOSE THE DOOR AND, AS IT WAS CLOSING, HEARD A GRINDING NOISE. UPON FURTHER INSPECTION, THE CABLE WAS BROKEN. FORTUNATELY WE WERE ABLE TO GET THE DOOR CLOSED, BUT NOW THE DOOR IS UNABLE TO OPEN MORE THAN 12 INCHES OR SO. I TOOK THE VEHICLE IN FOR SERVICE AND FOUND THAT PARTS/LABOR IS $1800+. SOME QUICK RESEARCH ON THE WEB POINTS TO THIS BEING A FAIRLY COMMON PROBLEM WITH THE VEHICLE. THIS IS CLEARLY A MANUFACTURING DEFECT AS THE CABLE SIMPLY FRAYS AND FAILS OVER TIME. FOR SOMEONE WITH A NEWBORN AND TWO OTHER CHILDREN, LOSS OF ACCESS TO THIS DOOR IS A PROBLEM. *TR

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