NHTSA Complaint #10267963 — 2003 FORD EXPLORER

II PURCHASED A 2003 EXPLORER, 2-11-03. KEPT HAVING PROBLEMS SHIFTING OUT OF REVERSE, AND FINALLY, 3-8-04, AND AGAIN, 9-13-04, AND WAS TOLD BY DEALER THE PROBLEM WAS NOT VALID, AND WOULD EVENTUALLY GO AWAY, WITH NO DAMAGE TO VEHICLE. I CONTINUED TO HAVE PROBLEMS, ON AND OFF, AND NOW HAVE OVER 89,000 MILES ON VEHICLE, AND IT IS HAPPENING MORE AND MORE. SOMETIMES, I HAVE TO CONTINUE CUTTING THE ENGINE OFF, RESTART, AND KEEP TRYING TO GET THE TRANSMISSION TO SHIFT OUT OF REVERSE. I HAVE NEVER RECEIVED ANY RECALL NOTICE REGARDING THE TRANSMISSION, EITHER FROM FORD, OR DEMPEWOLF, THE DEALER. THIS DOES NOT HAPPEN ALL THE TIME, BUT, ENOUGH TO MAKE ME NERVOUS THAT ONE DAY IT MIGHT NOT BACK UP AT ALL. WHEN IT DOES SHIFT, THE FORCE ALMOST THROW ME OUT OF THE SEAT. IT IS A SCARY SITUATION. I ALWAYS TOOK MY VEHICLE TO DEMPWOLF FOR SERVICING, AND TO TRY AND GET THE TRANSMISSION PROBLEM RECTIFIED. I HAVE MY MAINTENANCE RECEIPTS, ALL OF THEM! *TR