NHTSA Complaint #10267247 — 2004 SUBARU FORESTER

A REAR WHEEL BEARING HAS FAILED ON OUR 2004 SUBARU FORRESTER XT. WE HAVE HEARD A SOUND ON AGAIN AND OFF AGAIN A FEW MONTHS AFTER BUYING THE CAR, AS WELL AS IN RECENT MONTHS. THE CAR HAS ALWAYS BEEN SERVICED BY A SUBARU DEALER AND WE HAVE HAD ALL REQUIRED SERVICES MADE OVER THE YEARS OF OWNING THE CAR. WE BOUGHT THE CAR FROM SUBARU OF WAKEFILED, MA WHEN WE LIVED IN SALEM, MA. THEIR SERVICE DEPARTMENT IS TERRIFIC. WE NOW HAVE IT SERVICED AT PENCE SUBARU IN RICHMOND. THE LAST TIME WE WERE AT THE DEALER WE HAD AN UNPLEASANT EXPERIENCE AND I WAS RETICENT TO RETURN. THE SOUND GOT REALLY BAD ABOUT 2 WEEKS AGO AND I TOOK IT TO AN INDEPENDENT AUTO MECHANIC AND HE CONFIRMED THAT THE REAR BEARINGS HAD FAILED. WE HAVE HEARD A SOUND FROM THE REAR OF THE CAR ON AGAIN AND OFF AGAIN FOR YEARS AND HAD THE BRAKES CHECKED AND WORKED ON NUMEROUS TIMES THINKING THIS WAS THE PROBLEM. RECENT RESEARCH ON THE INTERNET LEADS ME TO BELIEVE THAT THERE IS SOMETHING WRONG IN THE DESIGN OF THE BEARINGS OR THE HUB AS MANY PEOPLE HAVE REPORTED MULTIPLE FAILURES WHILE OWNING THEIR CARS. IT SEEMS AS IF A RECALL IS IN ORDER HERE AND THE PARTS SHOULD BE REPLACED AT THE MANUFACTURERS EXPENSE. I WOULD APPRECIATE YOUR INVESTIGATING THE MATTER AND ANY GUIDANCE THAT YOU CAN PROVIDE. *TR