NHTSA Complaint #10266549 — 2002 VOLKSWAGEN PASSAT

MY CAR HAD BEEN HIT ON THE DRIVER SIDE SO I TOOK IT TO THE AUTO BODY SHOP TO BE REPAIRED, BEING PAID FOR BY THE PERSON INSURANCE CO THAT HIT ME. WHEN I WENT TO PICK THE CAR UP ABOUT 3 WEEKS LATER I DRIVE 2 BLOCKS AND THEN LIGHTS STARTED FLASHING (WARNING OIL PRESSURE) STOP CAR IMMEDIATELY. I CALLED THE AUTO BODY SHOP SO I COULD TAKE THE CAR BACK TO THEM BECAUSE THE CAR WAS IN EXCELLENT WORKING ORDER WHEN I TOOK IT THERE NO LIGHTS WERE ON OR FLASHING ONLY THE DOOR WAS DAMAGED. FEW DAYS LATER THE AUTO BODY SAID THEY WOULD HAVE TO HAVE IT TOWED TO A DEALER WYNN BECAUSE THEY DON'T KNOW WHY THE LIGHTS ARE ON. WYNN DEALER GAVE DIAGNOSES OF OIL SLUDGE FOR THE LIGHTS FLASHING AND THE AUTO BODY HAD REPLACED THE DOOR WITH THE WRONG DOOR. I WAS TOLD THIS WOULD COST ME 2300 DOLLARS, 2300 DOLLARS. I WAS TOLD BY THE DEAL THAT THIS IS THE PROBLEM AND REMOVAL OF THE SLUDGE WILL FIX THE PROBLEM. THEY HAD THE CAR FOR A MONTH REPAIRS TO REPLACE THE DOOR AND THE OIL SLUDGE. MONTH LATER WHEN I WENT TO PICK UP THE CAR AT THAT TIME THERE WAS AN ENGINE LIGHT CAME ON, HAD THE MANAGER CHECK WHY. HE HOOK UP A COMPUTER AND SAID IT MAY BE A BAD CYLINDER HE RESET THE LIGHT AND I DROVE IT FOR 2 WEEKS MAYBE AND NOW EXCESSIVE AMOUNT OF SMOKE WAS COMING FROM THE CAR AND IT WAS LOSING POWER . I TOOK IT BACK TO DEALER STATING YOU TOLD ME THE PROBLEM WAS FIXED I WAS TOLD THAT NOW IT HAS A TURBO CHARGER PROBLEM HAD BEEN DAMAGED WHICH WOULD BE COVERED BY MY WARRANTY. SO I LEFT IT THERE FOR REPAIRS. PICKED IT UP A WEEK LATER AND WAS TOLD EVERYTHING WAS FINE NOW DROVE IT FOR NOT EVEN A DAY AND THE CAR WAS STILL LOSING POWER AND NOW SHAKING OUT OF CONTROL. I HAD TO TAKE IT BACK TO THE DEALER AND NOW WAS TOLD I HAD A BAD ENGINE COIL SO THE BEST THEY COULD DO FOR NOW IS REPLACE IT WITH A USED ONE. IN THE MEAN TIME I HAD CALLED VOLKSWAGEN CUSTOMER SERVICE AND THEY TOLD ME I HAD TO TAKE IT BACK TO THEM FOR DIAGNOSE. BECAUSE WHEN THEY REPLACED THE COIL IT STILL DIDN'T. *TR