NHTSA Complaint #10264480 — 2005 FORD TAURUS

MY 2005 FORD TAURUS SEL WITH 90,XXX MILES ON IT HAD ITS TRANSMISSION FAIL. IT IS STILL IN THE SHOP BEING REPAIRED, BUT AT THIS POINT THE TORQUE CONVERTER AND PUMP NEED TO BE REPLACED. I WAS TOLD BY THE FORD SERVICE MANAGER THAT THIS IS A PROBLEM THAT FORD IS AWARE OF BUT IS NOT DOING NOTHING ABOUT. I WILL BE OUT A MINIMUM OF $1,800 FOR A PROBLEM FORD KNOWS ABOUT, BUT DOES NOTHING TO HELP THEIR CUSTOMERS. ALL OF MY MILES ARE INTERSTATE MILES AND THE CAR HAS BEEN TAKEN CARE OF IN EVERY WAY. I WAS DRIVING DOWN MY SIDE STREET ROAD AND IT WAS LIKE THE CAR WENT INTO NEUTRAL. IT WILL NOT GO INTO ANY GEAR. LUCKILY, I WAS ABLE TO COAST INTO MY DRIVEWAY. THE SERVICE MANAGER SAID HE HAS HAD TO FIX SEVERAL OF THESE AND I TALKED WITH A LOCAL TRANSMISSION MECHANIC AND HE AGREED THAT HE, TOO, HAS HAD TO WORK ON THIS MODEL AND YEAR. FORD NEEDS TO OWN UP AND HELP THEIR CUSTOMERS WITH THIS PROBLEM AND WITH TODAY'S ECONOMY AND ALL THAT IS GOING ON, I NEED HELP. *TR