NHTSA Complaint #10481025 — 2005 FORD TAURUS

TL* THE CONTACT OWNS A 2005 FORD TAURUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE TRANSMISSION BEGAN TO JERK WITH HESITATION AND THE WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. IN ADDITION, THE TRANSMISSION WOULD SLIP GEARS UNEXPECTEDLY. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THEY STATED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED DUE TO INTERNAL DAMAGE. IN 2009, A REBUILT TRANSMISSION WAS INSTALLED IN THE VEHICLE BY AN AUTHORIZED DEALER. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 23,000 IN 2009. LESS THAN 50,000 IN 2012. UPDATED 1/15/13 *CN THE CONSUMER STATED THE DEALER WAS WILLING TO PAY FOR HALF OF THE TRANSMISSION REPAIRS. THE MANUFACTURER WAS UNWILLING TO ASSIST WITH REPAIRS. UPDATED 1/29/2013 *JS UPDATED 06/10/14