NHTSA Complaint #10261995 — 2006 LEXUS GS300

LEXUS GS 300: HEADLAMP GOES OUT! VEHICLE WAS SERVICED FOUR SEPARATE TIMES BY THE DEALER. WITH EACH REPAIR VISIT THE DEALER RESPONDED THE SAME WAY. WE CANNOT REPLICATE THE PROBLEM, CAN'T FIX IT UNTIL WE CAN. THE VEHICLE HAS BEEN RETURNED FOUR TIMES TO THE OWNER WITH THE HEADLAMP NOT WORKING. FOUR SEPARATE VISITS TO THE LEXUS DEALERSHIPS DURING A NINE MONTH PERIOD GENERATED THE SAME RESPONSE. FIRST THE HEADLAMP WAS REPLACED. TWO DAYS LATER THE SAME PROBLEM OCCURRED. THE HEADLAMP WENT OUT WHILE THE VEHICLE WAS BEING DRIVEN AT NIGHT. HEADLAMP PROBLEMS ARE KNOWN TO EXIST, HOWEVER LEXUS KEEPS NO RECORDS OF OWNER REPORTED HEADLAMP PROBLEMS ON THEIR MAINTENANCE RECORDS. MY DEALERSHIP RECORD SHOWS NO RECORD OF THE VEHICLE EVER BEING SERVICED FOR PROBLEMS BEYOND THE ORIGINAL HEADLAMP REPLACEMENT. ALL ATTEMPTS TO HAVE LEXUS CORPORATE RE-PURCHASE THE VEHICLE HAS BEEN REFUSED, FIRST BY VAUGHN WENDELSTAPH, THEN PAULETTE CRISS, VP. HOW MANY FATAL CRASHES DUE TO A LEXUS FAILED HEADLAMPS ARE REQUIRED BEFORE LEXUS TAKES RESPONSIBILITY FOR THE DEFECT, RECALLS THE VEHICLES, AND REMOVES THE SAFETY HAZARD FROM THE ROAD? LEXUS HAS OFFERED TO WASTE MORE OF MY TIME AND CONTINUE TO GUESS AT WHAT THE PROBLEM MIGHT BE AND REPLACE RANDOM PARTS UNTIL THEY GET IT RIGHT. IN THE MEANTIME I'M TOLD TO CONTINUE TO DRIVE THIS MOVING HAZARD AND PUTTING MYSELF, MY FAMILY, AND ALL OTHER PASSENGERS AT RISK. I URGE ALL LEXUS OWNERS HAVING A LEXUS LEMONS HEADLAMP SAFETY OR OTHER ROAD HAZARD PROBLEM. BLOG YOUR RESPONSE TO LEXUSLEMONS.COM. *TR UPDATED 09/04/09