NHTSA Complaint #11190340 — 2006 LEXUS GS300

ON 3/11/2019 I WAS DRIVING ABOUT 35 MPH WHEN ALL OF A SUDDEN MY POWER STEERING WENT OUT AND LOCKED UP WHILE DRIVING ALMOST IMPOSSIBLE TO TURN. I HAD TO SLAM THE BRAKES TO NOT HIT A MEDIAN. LUCKILY I DIDN'T GET REAR ENDED. TOOK MY CAR TO THE DEALER. I FOUND MYSELF FROM RESEARCH THE VEHICLE HAS A CAMPAIGN RECALL "9LC" AND THEY SAID MY CAR DOES NOT FALL UNDER THE VIN NUMBER RANGE FOR THE REPAIR. DID MY OWN RESEARCH AND FOUND IT WAS WITHIN RANGE (HOW CAN I GET MORE INFORMATION FOR MY VEHICLE THAN THE DEALER? SEEMS FISHY TO ME LIKE THEY DON'T WANT TO DO WARRANTY WORK) THEY AGREED TO COVER IT IF IT WAS THE STEERING RACK. NOW THEY DID THERE DIAGNOSTICS TO CONFIRM THE ISSUE. TWO DAYS LATER THEY SAID YES IT IS THE STEERING RACK BUT THE RECALL WAS DONE ALREADY BY ANOTHER DEALERSHIP YEARS AGO. CALLED THE OTHER DEALERSHIP THEY MENTIONED AND THEY HAVE NO RECORD OF REPLACING THE STEERING RACK, EVEN HAD THEM FAX ME THE INVOICES. ALSO CHECKED CARFAX AND THERE IS NO RECORD AS WELL BUT EVERYTHING ELSE SHOWS? CURRENTLY I HAVE A CASE OPEN WITH LEXUS CORP. HOPEFULLY THEY FIX THIS DANGEROUS SAFETY CONCERN. DEALER TRIED SELLING ME THIS REPAIR FOR $4,000. WHICH IS OUTRAGEOUS. IT HAS BEEN OVER A WEEK AND I AM ON STANDBY WAITING A RESPONSE FROM LEXUS CORP.