NHTSA Complaint #10259364 — 2002 VOLKSWAGEN JETTA SUSPENSION

Complaint Details

ODI Number	10259364
Vehicle	2002 VOLKSWAGEN JETTA
Component	SUSPENSION
Date of Incident	December 6, 2008
Date Filed	February 19, 2009
Mileage	87,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

I PURCHASED A 2002 VW IN 2005. I HAD A CAR ACCIDENT IN DEC '08. SHORTLY AFTER THE COLLISION PLACE REPAIRED MY CAR. THE VEHICHLE STARTED MISFIRING AND ESSENTIALLY WASN'T DRIVABLE. THE CONTROL ARM BUSHING WERE REPLACED $800 (AT THE VW PLACE) AND THE SERVICE DEPT SAID THAT THEY WOULD CHECK FLUIDS IN PARTICULAR THE TRANSMISSION FLUID. I WAS TOLD THAT THE TRANSMISSION DIDN'T HAVE THE UPDATED TRANMISSION CONTROL MODULE (TCM) AND HAD TO REPLACED ( $700 PART AND 300 LABOR) THE SERVICE TECHNICAN DID STATE THAT THIS WAS THE FIRST STEP IN DIAGNOSING AND CORRECTING THE PROBLEM AND THAT THAT THIS WAS A KNOWN ISSUE BUT NOT A RECALL. WELL $1000 SPENT ON THIS STILL DID NOT FIX THE PROBLEM AND NOW THEY SAY THE NEXT STEP IS TO REPLACE THE TRANSMISSION ON A CAR THAT HAS 87K MILES ANOTHER 4K. WELL, I CAN HONESTLY SAY THAT VW IS UNRELIABLE AND DOES NOT STAND BEHIND THEIR NAME, PRODUCT OR REPUTATION. THIS IS SHAMEFUL. I AM VERY DISSAFIED AND LEARNED THAT THERE ARE NUMEROUS CUSTOMER COMPLAINTS ON THE WEB RELATED TO TRANSMISSIION, TCM ON THE VW 2002 - 2006 MODEL. VW SHOULD BE HELD LIABLE AND COMPENSATE FOR THIS A DEFECTIVE/INFERIOR PRODUCT. *TR

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