NHTSA Complaint #10258919 — 2004 TOYOTA SIENNA

ORIGINALLY, REAR GATE PROBLEMS BEGAN WITH MY GATE DROPPING CLOSED WITHOUT WARNING. SIMILAR TO OTHER COMPLAINTS NOTED ON MYCARSTATS.COM THE STRUTS WERE NO LONGER FUNCTIONING SAFELY OR PROPERLY. I FILED A COMPLAINT AT THAT TIME AND WAS CONTACTED FOR MORE INFORMATION. MEANWHILE, THIS ISSUE CONTINUED AND WE USED THE REAR GATE FUNCTION ONLY WHEN THERE WERE TWO ADULTS PRESENT, WITH ONE TO HOLD THE GATE UP DURING USE. STARTING LAST AUGUST, IN ADDITION TO THE PREVIOUSLY NOTED REAR GATE STRUT ISSUE, WHEN THE REAR GATE IS OPENED, AND REACHES THE TOP, TO THE FULLY OPENED POSITION, IT THEN IMMEDIATELY BEGINS CLOSING DOWN FORCEFULLY. IF ANYONE OR ANYTHING IS IN THE WAY OF THE GATE IT CONTINUES TO CLOSE DOWN CRUSHING WHATEVER OR WHOMEVER IS IN THE WAY. WE WILL NO LONGER USE THE REAR GATE UNTIL IT IS REPAIRED AND WORKS PROPERLY. *TR