NHTSA Complaint #10258723 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE

Complaint Details

ODI Number	10258723
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE
Date of Incident	February 15, 2009
Date Filed	February 15, 2009
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	2
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WE HAVE A FORD EXPLORER XLT 2002. THE REAR WINDOW LIFT GATE WOULD NOT STAY UP ON ITS OWN, SO MY SON PUSHED IT UP, AND THE REAR WINDOW GLASS EXPLODED. HE AND MY HUSBAND RECEIVED MINOR CUTS AND IT CAME VERY CLOSE TO MY SONS EYES. I DID SOME RESEARCH ONLINE AND FOUND THAT OTHERS HAD VERY SIMILAR EXPERIENCES AT WWW. CARCOMPLAINTS.COM IN 2004 WE TOOK THE VEHICLE TO THE DEALER SECONDARY TO A RECALL REGARDING THE SHOCKS ON THE REAR WINDOW. WE TOOK IT IN AND THEY SUPPOSABLY FIXED IT. I DON'T KNOW WHY IT MY WINDOW EXPLODED, BUT WHAT WOULD HAVE HAPPENED IT THE GLASS HAD GOTTEN IN MY SONS EYES WE WILL BE CALLING THE DEALERSHIP IN THE MORNING TO SEE WHAT THEY SAY. BY THE WAY IT IS GOING TO COST 1400 DOLLARS TO GET IT REPAIRED. *TR

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