NHTSA Complaint #10257710 — 2002 TOYOTA SEQUOIA LATCHES/LOCKS/LINKAGES

Complaint Details

ODI Number	10257710
Vehicle	2002 TOYOTA SEQUOIA
Component	LATCHES/LOCKS/LINKAGES
Date of Incident	January 5, 2009
Date Filed	February 6, 2009
Mileage	72,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE BACK DOOR HANDLE/LATCH MALFUNCTIONS AND I CAN NO LONGER OPEN THE BACK DOOR. IN 2007 I WENT TO OPEN THE BACK DOOR AS USUAL AND THE HANDLE SNAPPED. I TRIED TO CLOSE THE LIFTGATE AND IT DIDN'T LATCH. HAD TO TIE THE DOOR SHUT. THE NEXT DAY I TOOK IT TO THE DEALER AND THEY REPLACED THE LATCH AND HANDLE FOR APPX 280.00. A FEW WEEKS AGO THE HANDLE SNAPPED AGAIN, AND NOW THE DOOR DOES NOT OPEN. THE DEALER SAID I CAN HAVE THEM REPLACE IT AGAIN. WHY SHOULD I HAVE TO FORK OUT MORE MONEY. IN MY OPINION THIS IS A SAFETY ISSUE. ALL DOORS IN A VEHICLE SHOULD WORK. HEAVEN FORBID THERE WAS A CRASH AND THE ONLY EXIT IS THE BACK DOOR. DEALER IS NO HELP AT ALL. *TR

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