NHTSA Complaint #10256466 — 2004 FORD EXPLORER ELECTRICAL SYSTEM

Complaint Details

ODI Number	10256466
Vehicle	2004 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	August 25, 2008
Date Filed	January 27, 2009
Mileage	76,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE JERKS AT ANY SPEED AND THEN STALLS. THE VEHICLE MUST BE PARKED ON THE SIDE OF THE ROAD IN ORDER TO RESTART. HE TOOK THE VEHICLE TO THE DEALER APPROXIMATELY EIGHT TIMES AND THEY WERE ABLE TO DUPLICATE THE FAILURE; HOWEVER, THE DIAGNOSTIC IS NOT PROVIDING A PROPER DTC ON WHAT NEEDS TO BE REPAIRED AND REPROGRAMMED. THE COMPUTER INDICATED WHAT PARTS NEEDED TO BE REPLACED, BUT ALL REPAIRS WAS UNSUCCESSFUL. THE CONTACT STATED THAT THE FAILURE WAS A BIG SAFETY HAZARD. THE FAILURE MILEAGE WAS 76,000 AND CURRENT MILEAGE WAS 81,000. UPDATED 2/23/09 *CN THE CONSUMER STATED HE LOST POWER ON THE VEHICLE. THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 02/25/09. *JB

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