NHTSA Complaint #10255803 — 2005 DODGE GRAND CARAVAN

CHECK AIR BAG LIGHT KEPT COMING ON AND OFF. CHECK AIR BAG LIGHT CONSISTENTLY STAYED ON. CHECKED INTERNET FOR RECALLS. FOUND NHTSA CAMPAIGN ID #07V192000. HOWEVER, OUR VEHICLE WAS NOT INCLUDED AS PART OF THE RECALL. TOOK VEHICLE IN TO HAVE IT INSPECTED. TECHNICIAN FOUND NO LEFT IMPACT SENSOR COMMUNICATION. SENSOR WAS REPLACED AND WIRING WAS REPAIRED. TECHNICIAN CONFIRMED THAT THE SENSOR COMPONENT HAD BRASS BUSHINGS AS NOTED IN THE RECALL. WE HAVE THE PART IN QUESTION. CHRYSLER WAS THEN CONTACTED AT 1-800-853-1403 AND INFORMED OF THE PROBLEM. CHRYSLER CUSTOMER SERVICE WOULD NOT AGREE TO PAY FOR THE REPAIR AS STATED IN THE RECALL. WE WERE TOLD TO CONTACT CHRYSLER 'S REIMBURSEMENT CENTER REGARDING OUR CASE #318265532 FOR THE LEFT SENSOR. WE ARE FILING THIS COMPLAINT TO INFORM YOU THAT OUR VEHICLE IS AFFECTED AND SHOULD BE INCLUDED IN THE RECALL. THE RIGHT SENSOR HAS THE SAME BRASS BUSHINGS AND NEEDS TO BE REPLACED, AS THIS IS A SAFETY ISSUE. *TR