NHTSA Complaint #10584075 — 2005 DODGE GRAND CARAVAN

ON APRIL 18, 2014, CONSUMER MADE AN APPOINTMENT AT LITHIA DODGE IN KENNEWICK WASHINGTON WITH THE SOLE PURPOSE TO CHECK TO SEE IF THE AIR BAG WARNING LIGHT ON THEIR 2005 DODGE GRAND CARAVAN BEING ON CONSTANTLY WAS COVERED UNDER THE NHTSA RECALL 10V008000 "FRONT AIRBAG CRASH SENSOR FAILURE". WHEN CONSUMER ARRIVED FOR THE APPOINTMENT ON APRIL 21, 2014, THE DEALERSHIP INDICATED WITHOUT LOOKING AT THE VEHICLE OR CHECKING THE VIN THAT THE VAN MAY OR MAY NOT BE COVERED UNDER THE RECALL. THEY JUST DIDN'T KNOW. THEY COULD DO A DIAGNOSTIC ON THE VEHICLE, THOUGH: IF THE VEHICLE WAS COVERED UNDER RECALL, THE VISIT WOULD BE FREE. IF THE VEHICLE WASN'T UNDER RECALL, THEY WOULD CHARGE A $125 "DIAGNOSTIC FEE" TO TELL THE CONSUMER THAT IT WASN'T UNDER RECALL. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. *TR