NHTSA Complaint #10252677 — 1999 JEEP GRAND CHEROKEE

1999 JEEP GRAND CHEROKEE HAS COLD AIR BLOWING OUT ON THE DRIVERS SIDE AND DASH BOARD BUT HAS HOT AIR BLOWING OUT ON PASSENGER FLOOR SIDE. I CANNOT DEFROST MY WINDSHIELD AND THIS HAS CAUSED ME TO PULLOVER WHILE DRIVING DU TO LOSS OF VISIBILITY. I PERFORMED VARIOUS TEST AND FOUND THAT WHEN TESTING THE AZC THE FAULT CODES I GET ARE 47 = LEFT TEMPERATURE DOOR NOT RESPONDING AND 54 = LEFT TEMPERATURE DOOR TRAVEL TOO LARGE. AFTER REVIEWING SEVERAL SITES AND TALKING WITH A FEW MECHANICS IT SEEMS TO BE THAT THE BLEND DOORS ARE BROKEN. I CANNOT BELIEVE HOW MANY FAILURES ABOUT THIS I HAVE READ AND THERE IS NO RESOLUTION. THIS IS SOMETHING THAT IS A SAFETY HAZARD ESPECIALLY HERE IN THE NORTHEAST. I AM ALSO A FIREFIGHTER AND IN THE MIDDLE OF THE NIGHT WHEN I AM CALLED TO A FIRE, ACCIDENT WITH SOMEONE TRAPPED, OR SOME OTHER EMERGENCY, I EXPECT MY VEHICLE TO WORK PROPERLY AND AT THE LEAST PROVIDE HEAT TO DEFROST FOR VISIBILITY. I CANNOT UNDERSTAND WHY THIS HAS NOT BEEN ADDRESSED AND WHY IT IS NOT CONSIDERED A SERIOUS FAILURE. IN THESE TIMES OF POOR ECONOMY YOU WOULD EXPECT CORPORATIONS TO TREAT LOYAL JEEP OWNERS WITH CONSIDERATION AND ADDRESS THEIR ISSUES. I WOULD LIKE AN ANSWER AS TO WHY THIS HAS NOT BEEN ADDRESSED AND WHAT IS REQUIRED TO REPAIR IT. I AM ALSO SICK TO HEAR THAT DEALERS ARE CHARGING OVER $1000 TO FIX A DESIGN FLAW. I WOULD HOPE YOU CONSIDER THIS AN IMPORTANT ISSUE BECAUSE I CONSIDER MY DEFROSTER IMPORTANT WHEN I RESPOND TO RESCUE SOMEONE OUT OF A BURNING BUILDING OR CUT THEM OUT OF A TANGLED VEHICLE. TIME AND LIFE IS OF THE ESSENCE TO SAVE AND I DON'T NEED TO WORRY ABOUT NOT BEING ABLE TO GET HEAT TO DEFROST MY VEHICLE. THANK YOU . *TR