NHTSA Complaint #10251402 — 2003 DODGE RAM 2500 VISIBILITY

Complaint Details

ODI Number	10251402
Vehicle	2003 DODGE RAM 2500
Component	VISIBILITY
Date of Incident	October 18, 2006
Date Filed	December 10, 2008
Mileage	86,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

THE HEATER/ DEFROSTER DOES NOT FUNCTION PROPERLY. IT RESULTS IN NO HEAT BY MY LOWER EXTREMITIES AND POOR DEFROSTING OF WINDSHIELD. I CONTACTED THE DEALERSHIP AND THEY INFORMED ME THAT I WAS NOT THE ONLY 2003 DODGE RAM 2500 TO HAVE THIS ISSUE. I TOOK IT TO ANOTHER MECHANIC AND HE CONFIRMED THAT I WAS NOT THE FIRST WITH THIS ISSUE. I COUNT TEN INCLUDING MYSELF. I WENT TO THE MANUFACTURE AND GOT A COPY OF A SERVICE BULLETIN DETAILING THIS ISSUE, BUT NO FORMAL RECALL WAS EVER ISSUED. CHRYSLER REFUSES TO DO ANYTHING BECAUSE THEY DO NOT CONSIDER THIS A SAFETY ISSUE. I PERSONALLY CONSIDER POOR VISIBILITY FROM ONE'S WINDSHIELD DUE TO FAULTY DEFROSTER A SAFETY ISSUE. NO ONE HAS HAD A CRASH TO MY KNOWLEDGE, BUT IF A COP CAN WRITE A CITATION FOR A MINOR CHIP, COULD THEY NOT DO THE SAME FOR A FOGGY WINDSHIELD? *TR

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