NHTSA Complaint #10249571 — 2007 HYUNDAI ENTOURAGE

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10249571
Vehicle	2007 HYUNDAI ENTOURAGE
Component	STRUCTURE:BODY:DOOR
Date of Incident	May 9, 2008
Date Filed	November 22, 2008
Mileage	3,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

ISSUE: MALFUNCTIONING PASSENGER SIDE SLIDING DOOR ON MY 2007 HYUNDAI ENTOURAGE. THE DOOR OCCASIONALLY DOES NOT SHUT PROPERLY WHEN CLOSING THE DOOR (WHILE IN THE POWER MODE). THE HYUNDAI DEALERSHIP HAS TRIED TO REPLACE A COMPUTER MODULE ON ONE VISIT AND THE LATCH ASSEMBLY ON ANOTHER VISIT. THE FIRST VISIT THEY INDICATED THEY COULD NOT DUPLICATE THE PROBLEM, SO THEY DID NOT DO ANYTHING. PLEASE HELP. IT IS OF REAL CONCERN TO MY FAMILY BECAUSE OUR 20 MONTH OLD SON RIDES IN THAT SEAT. WE SEE THIS AS A SAFETY ISSUE. *TR

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