NHTSA Complaint #10248968 — 2002 FORD ESCAPE

I RECENTLY HAD $2,900 WORTH OF REPAIRS DONE TO MY 2002 FORD ESCAPE XLT IN JULY. MY VEHICLE WAS BUCKING AND ALMOST STALLED WHEN I PULLED INTO THE NEAREST SERVICE CENTER. THE CHECK ENGINE LIGHT WAS ON. THE MECHANIC DIAGNOSED THE PROBLEM AS CLOGGED CAT CONVERTERS. THE CAR HAS THREE SETS OF THEM. THIS IS THE EFFECT OF THE CAUSE WHICH HE BELIEVED WAS FAULTY OXYGEN SENSORS AS WELL AS BAD SPARK PLUGS. AT THE END OF SEPT THE CAR WAS NOT RUNNING WELL AND I WENT TO ANOTHER MECHANIC WHO SAID THE EGR VALVE WAS BLOWN AND THEIR WAS BROKEN BOLTS WHERE THE MECHANIC WAS REPLACING THE EXHAUST SYSTEM. I WAS FURIOUS AND PROCEEDED TO RETURN TO THE MERRICK BELLMORE SERVICE CENTER. HE TOLD ME IF THE PROBLEM WAS ON HIS END THAT HE WILL TAKE CARE OF IT AND THEN DIAGNOSED THAT THE CATS WHERE CLOGGED AGAIN. HE DIDN'T PROPERLY DIAGNOSE THE CAUSE OF THE CATS GETTING CLOGGED THE FIRST TIME. THE MECHANIC HAS SINCE REPLACED THREE SETS OF CAT CONVERTERS AND HE HAS A BILL FOR $1600 AND HAS HAD MY CAR AT HIS SHOP FOR TWO MONTHS NOW. THE SHOP IS "TRYING" TO GET FORD TO PAY FOR THE EXHAUST PARTS. AFTER NUMEROUS ATTEMPTS TO SPEAK WITH THE OWNERS OF THIS SERVICE STATION TO NO AVAIL (THE CLERKS TELL ME 5 DIFFERENT SET OF NAMES AS TO WHO IS THE OWNER) ALL I WANT IS MY CAR BACK AND LET THIS SERVICE STATION "EAT" THIS CURRENT BILL DUE TO THE FACT THAT ON THE BILL THAT I PAID IN JULY THE WARRANTY ON PARTS IS ONE YEAR OR $12,000 MILES. I AM FRUSTRATED, ANGRY AND DON'T KNOW WHERE TO TURN. *TR