NHTSA Complaint #10248695 — 2001 JAGUAR S-TYPE

TL*THE CONTACT OWNS A 2001 JAGUAR S-TYPE. WHILE DRIVING APPROXIMATELY 60 MPH ON NORMAL ROAD CONDITIONS, THE STEERING COLUMN BEGAN TO JERK EXCESSIVELY AND THE VEHICLE PULLED TO THE LEFT WITHOUT ASSISTANCE. THE CONTACT EXPERIENCED DIFFICULTY OPERATING THE STEERING COLUMN. SUDDENLY, THE VEHICLE RAN OFF THE ROAD UNCONTROLLABLY AND DROVE INTO THE MEDIAN. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE FAILURE WAS RELATED TO THE FRONT BALL JOINT ASSEMBLY. THE TECHNICIAN RECOMMENDED THAT THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER FOR REPAIR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN ID NUMBER 00V359002 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). ALTHOUGH THE FAILURES WERE IDENTICAL, THE VIN WAS EXCLUDED FROM THE RECALL. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 120,000.