NHTSA Complaint #10248528 — 1999 JEEP GRAND CHEROKEE

BLEND \ ACTUATOR DOORS ARE "STUCK" OPEN ON THE PASSENGER SIDE. THAT'S OUTSIDE AIR COMING IN ALL THE TIME THROUGH THE DEFROSTER, DASH VENTS, FOOT WELLS AND THE REAR PASSENGER SIDE FOOT AREA. TOUGH IN THE WINTER! HAD THE PROBLEM WHILE UNDER WARRANTY, BUT DEALER SAID THEY COULDN'T FIND ANYTHING WRONG. NOW, 2 YEARS LATER, THEY SAY IT'S THE BLEND DOORS AND MAYBE THE EVAPORATOR UNIT ALSO. THEY QUOTED $1700. TO PULL THE DASH AND REPAIR. THIS IS ON OUR 1999 GRAND CHEROKEE LIMITED WITH NOW 117,000 MILES. DON'T WANT TO GO THROUGH ANOTHER WINTER WITH COLD AIR COMING IN, AND AFRAID THE ENTIRE SYSTEM WILL FAIL. WITH THIS ECONOMY, ALSO DON'T HAVE $1,700. TO PUT INTO THE TRUCK EITHER. I BELIEVE THE DEALERSHIP WAS AWARE OF THE PROBLEM FIRST TIME AROUND. AFTER LEARNING ABOUT THE ON-LINE CHAT ROOMS REGARDING JEEPS , I SEE THAT ABOUT 20% OF ALL GRAND CHEROKEE LIMITED AND OVERLAND OWNERS ARE HAVING THIS PROBLEM. CHRSYLER SHOULD STEP UP AND FIX THIS! *TR