NHTSA Complaint #10244612 — 2004 CHRYSLER PACIFICA

TOOK THE `04 PACIFICA TO DEALERSHIP FOR CLUNKING NOISE ON DRIVERS SIDE FRONT. DIAGN. WAS FOR TWO HYDRAULIC MOTOR MOUNTS $600. NOW TELLS ME THE CLUNK IS STILL THERE AND NEEDS UPPER AND LOWER CONTROL ARMS REPLACED $800. I AM DISGRUNTLED THAT FIRST AND FOREMOST THIS IS COSTING ME SO MUCH TO REPAIR, BUT SECONDLY THE MANUFACTURER HAS BEEN AWARE OF THESE DEFECTS FOR QUITE SOME TIME. MANY COMPLAINTS AT HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0EC024/186 DISCUSS THIS VERY SAME ISSUE. IT APPEARS THAT CHRYSLER HAS BEEN AWARE OF THIS DEFECT SINCE THE FIRST YEAR OF PRODUCTION, BUT HAS NOT OFFERED UP ANY RECALL. THIS IS A MAJOR MECHANICAL FAILURE WAITING TO HAPPEN AND ALL OF THESE VEHICLES NEED TO BE RECALLED AND REPAIRED BEFORE MAJOR ACCIDENTS OCCUR. THESE VEHICLES ARE PREDOMINANTLY BEING DRIVEN BY FAMILIES AND THERE NEEDS TO BE A REMEDY BEFORE ANY CRITICAL FAILURE OF PARTS NEEDLESSLY TAKES ANY LIVES. I IMPLORE YOU TO ACT ON THIS COMPLAINT. *TR