NHTSA Complaint #10244451 — 1999 JEEP GRAND CHEROKEE

MY 1999 JEEP GRAND CHEROKEE LIMITED'S HEATER CONTROL UNIT HAS BECOME FAULTY. THE HEAT DOES NOT WORK ON ANY SETTING, AND OUTSIDE COLD AIR COMES INTO THE CABIN WITH ZERO CONTROL. THIS IS MAKING VISIBILITY VERY POOR DUE TO LACK OF DEFROSTING THE FRONT WINDSHIELD. I BROUGHT IT TO THE DEALER, AND THEY INFORMED ME THAT IT WAS DUE TO A POOR "DESIGN" FROM THE FACTORY. THEY TOLD ME THAT IT WAS GOING TO COST $1,766.00 PLUS TAX TO REPAIR THIS PROBLEM. I FEEL THAT THERE SHOULD BE A RECALL ISSUED TO FIX THIS PROBLEM SEEING IT BECOMES A SAFETY RISK DUE TO POOR VISIBILITY. *TR