NHTSA Complaint #10243516 — 2000 PONTIAC GRAND PRIX

TL*THE CONTACT OWNS A 2000 PONTIAC GRAND PRIX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08V118000 (ENGINE AND ENGINE COOLING) AND HAD THE VEHICLE REPAIRED. AFTER THE REPAIRS WERE MADE, THE VEHICLE WOULD VIBRATE EXCESSIVELY. THE DEALER FOUND NO FAILURES WITH THE VEHICLE. THE CONTACT STATED THAT THERE WERE NO FAILURES PRIOR TO THE RECALL REPAIR. THE DEALER STATED THAT THEY WOULD INVESTIGATE THE FAILURE AND, IF THE ISSUE WAS NOT CAUSED BY THE MECHANIC, THEN THE CONTACT WOULD BE CHARGED FOR THE REPAIRS. THE RECALL NOTICE STATED THAT DEALERS WILL INSTALL A NEW FRONT (LEFT) ROCKER COVER GASKET WITH AN IMPROVED DESIGN FROM THE ORIGINAL GASKET AND REPLACE THE SPARK PLUG WIRE CHANNEL WITH NEW RETAINERS. THE MECHANIC FAILED TO REPLACE THE SPARK PLUG WIRE CHANNEL ON THE VEHICLE AND ONLY REPLACED THE FRONT COVER GASKET. THE FAILURE AND CURRENT MILEAGES WERE 90,000.