NHTSA Complaint #10303475 — 2000 PONTIAC GRAND PRIX

MY 2000 PONTIAC GRAND PRIX RECEIVED RECALL #09047. I BROUGHT IT INTO MORRISEY PONTIAC FOR THE WORK. THREE WEEKS AFTER THE CAR WAS SUPPOSEDLY "REPAIRED", I HAD RETURNED TO MY DAUGHTERS HOUSE AND NOT 5 MINUTES AFTER THAT, WE HEARD FIRE SIRENS AND SAW FLASHING LIGHTS OUTSIDE. THERE WERE FLAMES COMING OUT OF MY HOOD SHOOTING ABOUT 8 FEET IN THE AIR. THE FIREMEN PUT THE FIRE OUT, BUT THERE WAS NOTHING LEFT TO THE FRONT OF MY CAR. I NOTIFIED MORRISEY PONTIAC & WAS TOLD THAT THEY REPAIRED THE CAR AS PER THE GENERAL MOTORS RECALL & I SHOULD TAKE UP DAMAGES TO MY CAR WITH THEM. I FILED A CLAIM WITH GENERAL MOTORS FILE #681357. THE PERSON HANDLING THIS CLAIM IS DAWN MCGUIN. IN SPEAKING WITH MS. MCGUIN SHE SAID GENERAL MOTORS WAS NOT TAKING RESPONSIBILITY FOR THE FIRE, BUT WOULD OFFER ME $2,600.00 FOR THE DAMAGE. SHE TOLD ME THIS WAS THE KELLY BLUE BOOK VALUE OF MY CAR. WHEN SPEAKING WITH MY INSURANCE CO. & THE BODY SHOP WHERE THE CAR WAS TAKEN, THEY BOTH STATED THAT MY CAR IS WORTH BETWEEN $5,500 - $6,000. I THEN CALLED MS. MCGUIN. WHEN WE STARTED TO REVIEW MY CAR & ITS OPTIONS SHE DIDN'T HAVE THE CORRECT MODEL & ALL OF THE OPTIONS. SHE THEN SAID SHE WOULD GET BACK TO ME, AS OF THIS DATE SHE HAS NOT. I HAVE BEEN VERY PLEASED WITH THIS VEHICLE SINCE ITS PURCHASE. I FEEL THAT THE REPAIR WAS EITHER NOT DONE OR NOT DONE CORRECTLY. WHAT HAPPENED TO THE CAR WAS EXACTLY WHAT THE RECALL & REPAIR WERE SUPPOSED TO PREVENT. THANK YOU FOR ANY ASSISTANCE IN THIS MATTER. *TR