NHTSA Complaint #10242514 — 2004 VOLVO XC90

WHILE DRIVING ON I-10 AT NIGHT AT APPROXIMATELY 75MPH WITH MY FAMILY, WE EXPERIENCE COMPLETE FAILURE OF THE VEHICLE'S ELECTRONICS SUCH AS LOSS OF BRAKING, STEERING, ODOMETER, SPEEDOMETER, ALL INSTRUMENTS, AND TRANSMISSION. WE HAD A TOTAL LOSS OF EVERY ELECTRICAL FUNCTION OF THE VEHICLE AT THE MOST DANGEROUS POINT AND TIME OF OUR TRAVEL - AT NIGHT, ON AN INTERSTATE, AND FAR FROM MAJOR CITIES. AFTER MUCH STRESS AND FEAR, WE LIMPED TO OUR DESTINATION BARELY. IN SHORT, WE HAD THE CAR TOWED TO A VOLVO DEALER. THE DEALERSHIP STATED THAT THE C.E.M. (ONE OF FEW "BRAINS" OF THE VEHICLE FAILED) NEEDED TO BE REPLACED, AND OF COURSE WE DID. I KNOW FOR A FACT THAT C.E.M FAILURES ARE AN COMMON PROBLEM WITH THIS TYPE OF VEHICLE. TWO DEALERSHIPS HAVE TOLD ME THAT THEY HAVE DEALT WITH THIS ISSUE RECENTLY. THIS IS A MAJOR ISSUE. OUR LIVES WERE AT RISK GIVEN OUR CIRCUMSTANCE. I CANNOT IMAGINE WHAT OTHERS HAVE EXPERIENCED. A FIRE, PROPERTY DAMAGE, CRASH, AND REPORT TO POLICE SHOULD NOT IN THIS CASE BE THE GENESIS OF A RECALL. THE SIMPLE FACTS OF OUR NEAR GRAVE EXPERIENCE SHOULD BE SUFFICIENT TO HAVE A RECALL. *TR