NHTSA Complaint #10242295 — 2002 FORD ESCAPE

TL*THE CONTACT OWNS A 2002 FORD ESCAPE. IMMEDIATELY AFTER PURCHASING THE VEHICLE IN AUGUST OF 2002, IT BEGAN STALLING AND LOST ALL POWER. THE CONTACT RECEIVED A RECALL NOTICE IN APRIL OF 2004 FOR NHTSA CAMPAIGN ID NUMBER 04V165000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE). SHE TOOK THE VEHICLE TO A LOCAL DEALER AND RECEIVED HER FREE REPAIR. IN AUGUST OF 2008, THE FAILURE RECURRED. WHILE DRIVING APPROXIMATELY 10-20 MPH, THE VEHICLE STALLED AND LOST ALL POWER; HOWEVER, IT WAS ABLE TO BE RESTARTED. ON AUGUST 11, 2008, WHILE BACKING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, THE VEHICLE LOST POWER. THE CONTACT LOST CONTROL OF THE VEHICLE. THE FAILURE RECURRED TWO ADDITIONAL TIMES THE SAME DAY. THE VEHICLE WAS TAKEN TO A LOCAL DEALER AND A COMPLETE DIAGNOSTIC TEST WAS PERFORMED; HOWEVER, NO FAILURES COULD BE FOUND. THE MANUFACTURER STATED THAT SINCE THEY ALREADY REPAIRED HER VEHICLE, THEY WERE NOT LIABLE FOR ANOTHER REPAIR. THE CURRENT MILEAGE WAS 51,007 AND FAILURE MILEAGE WAS 200.