NHTSA Complaint #10239757 — 2000 FORD EXPEDITION

TL*THE CONTACT OWNS A 2000 FORD EXPEDITION. A WEEK AFTER THE VEHICLE WAS TUNED UP, THE CONTACT HEARD A LOUD POP WHILE DRIVING 20 MPH. SHE DROVE HOME AND HAD THE VEHICLE TOWED TO A DEALER. THE DEALER STATED THAT THE SPARK PLUG BURST OUT OF THE SECOND CYLINDER IN THE ENGINE. APPROXIMATELY ONE YEAR LATER, IN JUNE OF 2008, THE CONTACT'S HUSBAND HEARD A LOUD POP AGAIN WHILE DRIVING. HE PULLED OVER AND NOTICED THAT THE SPARK PLUG WAS LOOSE AND DETACHED FROM THE FIFTH CYLINDER. THE DEALER STATED THAT IT WAS A MANUFACTURER DEFECT AND DUE TO THE FAILURE, THE ENTIRE ENGINE HEAD WOULD HAVE TO BE REPLACED TO DECREASE THE LIKELIHOOD OF THE ISSUE RECURRING. THE CURRENT MILEAGE WAS APPROXIMATELY 114,000 AND FAILURE MILEAGE WAS APPROXIMATELY 100,000.