NHTSA Complaint #10238683 — 2000 FORD EXPLORER SEATS

Complaint Details

ODI Number	10238683
Vehicle	2000 FORD EXPLORER
Component	SEATS
Date of Incident	January 10, 2002
Date Filed	August 18, 2008
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

TL*THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE DRIVING LESS THAN 20 MPH, THE UPPER BOLT ON THE DRIVER'S SIDE HIGH BACK SEAT (THAT ATTACHES THE SEAT RECLINER MECHANISM TO THE SEAT BACK FRAME) FRACTURED. THE CONTACT LOST CONTROL OF THE STEERING WHEEL AND FOOT PEDALS. SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 03V281000 (SEATS:FRONT ASSEMBLY:RECLINER) OR RECALL NUMBER PE03020AND. FORD STATED THAT THE RECALL REPAIRS WOULD NOT BE PERFORMED BECAUSE THE SEAT HAD ALREADY FAILED. THE CONTACT WAS UNABLE TO HAVE THE REPAIRS DONE DUE TO MEDICAL CONDITIONS AND, UPON RECOVERY, WAS INFORMED BY FORD THAT THE RECALL REPAIRS WOULD NOT BE PERFORMED BECAUSE THEY WERE NOT COMPLETED IN A TIMELY FASHION. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 80,000.

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