NHTSA Complaint #10237454 — 2002 FORD EXPLORER

PURCHASED A 2002 FORD EXP EDDIE BAUER ED USED WITH 35,000 MILES. TRANSMISSION HAD TO BE REPAIRED WITHIN 3 WEEKS DUE TO 4WD MALFUNCTION COVERED BY WARRANTY. PASSENGER SIDE WINDOW MOTOR ASSEMBLY HAS BEEN REPLACED ONCE, AND WINDOW REGULATOR HAS BEEN REPLACED ONCE, AND IS IN NEED OF A SECOND REPLACEMENT. TOOK TO LOCAL DEALERSHIP AND WAS TOLD WINDOW WAS NOT MEANT TO BE LOWERED HALFWAY. THE REAR HATCH HAS ALSO CRACKED COMPLETELY DOWN FROM WINDOW TO LOWER PANEL. DEALERSHIP WILL NOT ACKNOWLEDGE ISSUES WITH THIS OCCURRING, BUT UPON FURTHER RESEARCH HAVE FOUND THIS TO BE A COMMON PROBLEM WITH THIS VEHICLE MAKE AND MODEL. OVERDRIVE LIGHT BLINKS CONTINUOUSLY AND DEALERSHIP REPORTS IT TO BE A MALFUNCTIONING ELECTRICAL SWITCH REPAIR COST AT AROUND $400. HAVE CONTINUED TO DRIVE VEHICLE, BUT WILL NO LONGER DRIVE VEHICLE AFTER DISCOVERING THAT THIS IS A PRECURSOR TO TRANSMISSION FAILURE. MAY POSSIBLY TRADE-IN THIS VEHICLE AND LOSE MONETARY VALUE FOR PRIVATE SALE. WILL NOT BE RESPONSIBLE FOR SELLING THIS VEHICLE TO A PRIVATE PARTY AND RISK INJURY TO NEXT OWNER. SHAME ON FORD FOR NOT TAKING CARE OF THEIR CUSTOMERS. *TR