NHTSA Complaint #10236109 — 2000 PONTIAC GRAND PRIX

TL*THE CONTACT OWNED A 2000 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THERE WERE SEVERAL INCIDENTS WITH MINOR SPARKS AND FLAMES UNDER THE HOOD OF THE VEHICLE. IN THE FIRST INCIDENT, THE ENGINE COVER MELTED ONTO THE ENGINE, AND THE SPARK PLUGS NEEDED RE-WIRING. IN THE SECOND INCIDENT, THE ENGINE MELTED THE SPARK PLUGS AND ADDITIONAL WIRING. IN THE THIRD INCIDENT, THE CONTACT PARKED THE VEHICLE IN THE DRIVEWAY AFTER WORK. MINUTES LATER, HE NOTICED A SMALL FIRE COMING FROM THE HOOD OF THE VEHICLE. SHE THEN PROCEEDED TO CALL 911 AND, WITHIN MINUTES, THE ENTIRE FRONT END WAS ENGULFED IN SMOKE. THE FAILURE TURNED INTO A FULL BLOWN FIRE AND THE NEIGHBORHOOD WAS EVACUATED DUE TO THE DANGER OF A POSSIBLE EXPLOSION. THE VEHICLE WAS TOWED TO THE JUNK YARD. A POLICE REPORT WAS FILED. THROUGH ONLINE RESEARCH, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 08V118000 (ENGINE AND ENGINE COOLING) AND WAS INFORMED BY GM THAT THE VIN WAS INCLUDED IN THE RECALL. THE CONTACT NEVER RECEIVED A RECALL NOTICE IN THE MAIL. THE CURRENT AND FAILURE MILEAGES WERE SLIGHTLY OVER 100,000.