NHTSA Complaint #10234127 — 2002 FORD TAURUS

BOUGHT 2002 FORD TAURUS SEL FROM USED CAR LOT, HAD ABOUT 43,000+ MILES IN EXCELLENT CONDITION. I HAVE HAD THIS CAR LESS THAN A YEAR. IT PRESENTLY HAS 68,000 MILES (700 MILES DRIVEN WEEKLY), ALL HIGHWAY DRIVING. AT ABOUT 55,000 MILES ( I AM GUESSING), I STARTED HEARING A CLUNK. TODAY I WENT TO CHANGE THE BRAKES AND FOUND THE DRIVERS SIDE REAR SUSPENSION LOW TO THE TIRE. I CARRY NO WEIGHT IN THE CAR. I TOOK THE TIRE OFF TO FIND THE SPRING HAD SNAPPED AND COILED AROUND THE STRUT PERCH. THE CAR HAS NOT BEEN ABUSED OR MISTREATED. I FIND IT STRANGE THAT THIS CAR WOULD SNAP A SPRING SO EASILY IN SUCH A SORT TIME. LUCKILY IT DIDN'T POP A TIRE WHILE DRIVING. I HAVE READ UP ON THE INTERNET TO FIND THIS IS A KNOWN PROBLEM FOR THIS YEAR AND MAKE CAR. I HAVE ALSO READ, THAT I SHOULD EXPECT THE FRONT STRUTS TO COLLAPSE. I FEEL FORD SHOULD BE HELD ACCOUNTABLE FOR SELLING A CAR WITH KNOWN DANGEROUS AND POTENTIAL PROBLEMS. THERE SHOULD BE A RECALL ON THESE VEHICLES FOR A POTENTIALLY DANGEROUS AND FAULTY SUSPENSION. I HAVE ALSO BEEN FORCED TO REPLACE THE BLOWER MOTOR TO THE CARS HVAC SYSTEM. THE SYSTEM HAS BEEN WORKING INTERMITTENTLY. I HAVE READ ON THE NET THAT THIS ALSO IS A KNOWN FORD PROBLEM. I AM FORTUNATE THAT I AM A FEDERALLY LICENSED AIRPLANE MECHANIC, THEREFORE I DO MY OWN REPAIRS. THE PARTS IN QUESTION ARE NOT CHEAP, NOR IS MY TIME. FORD NEEDS TO BE FORCED TO REIMBURSE ALL EXPENDITURES TO REPAIR THESE KNOWN PROBLEMS. FORD NEEDS TO RECALL AND ADDRESS THESE KNOWN PROBLEMS. *TR