NHTSA Complaint #10231641 — 2002 FORD TAURUS

TL*THE CONTACT OWNS A 2002 FORD TAURUS. IN APPROXIMATELY DECEMBER OF 2007, THE CONTACT HAD TO REPLACE THE FRONT DRIVER'S SIDE TIRE AND SPRING. ON JUNE 12, 2008, HE TOOK THE VEHICLE TO A REPAIR SHOP FOR ROUTINE MAINTENANCE AND WAS INFORMED THAT BOTH REAR SPRINGS FAILED. THE COST FOR BOTH FAILURES WAS OVER $1,000. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE RECALL DID NOT INCLUDE THE 2002 FORD TAURUS. THE VEHICLE WAS OUT OF WARRANTY AND WAS NOT TAKEN TO A FORD DEALER FOR REPAIR. THE DEALER WOULD NOT PROVIDE ANY ASSISTANCE. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 67,000.