NHTSA Complaint #10216792 — 2002 FORD TAURUS

1-28-08 INCIDENT DATE I AM FILING THIS LETTER AGAINST FORD CORP BECAUSE I FEEL THAT THEY ARE RESPONSIBLE FOR THE REPAIR OF OUR 2002 FORD TAURUS. THIS IS THE SECOND TIME IN A YEAR THAT WE HAVE HAD A BROKEN SPRING PROBLEM THE FIRST TIME IT WAS THE FRONT SPRING - FORD PAID ABOUT 80% UNDER A RECALL PROGRAM. CAR MILEAGE ABOUT 48,000. ONE YEAR LATTER THE REAR SPRING ABOUT 55,000 MILES. CALLED STARKEY FORD IN YORK MAINE THEY SAID THERE WAS NO PROGRAM FOR REAR SPRINGS. CALLED FORD CORP BASICALLY TOLD SAME THING, THEN TOLD CAR WOULD HAVE TO BE REPAIRED BY FORD DEALER OR THEY WOULD NOT BE RESPONSIBLE FOR REPAIRS AT ALL. I HAD VEHICLE TOWED (140.00) INSPECTED AND WAS RECOMMENDED BY FORD TO REPLACE BOTH SPRINGS AND STRUTS TOTAL COST APPX 590.00. I SAID GO AHEAD WITH REPAIR, AND I WOULD FILE CLAIM WITH FORD CORP CUSTOMER SERVICE. MY SECOND CALL TO FORD CORP, JAN 30, 2008. SPOKE WITH SHERRI, AFTER CONVERSATION, WAS TOLD FORD WOULD PAY FOR ONE BROKEN SPRING ONLY- I TOLD HER IT IS RECOMMENDED YOU ALWAYS CHANGE SPRING IN PAIRS. SHE THEN CALLED STEVE AT STARKEY FORD AND HE TOLD HER THE SAME THING, THAT FORD RECOMMENDS THE CHANGING OF BOTH SPRINGS. I FEEL FORD CORP IS RESPONSIBLE, BECAUSE THERE IS A HISTORY OF DEFECTIVE SPRINGS BOTH FRONT AND REAR OF WHICH OUR CAR HAS HAD BOTH HAPPEN IN 1 YEAR. THE ISSUE REGARDING BECAUSE OF COLD CLIMATE, AND SALT CORROSION...FORD IS NOT THE ONLY VEHICLE DRIVEN IN COLD CLIMATES BUT THEY HAVE THIS PROBLEM. WHEN THE SPRINGS BREAK THEY CUT THE SIDEWALL OF THE TIRE. IF IT HAS NOT HAPPENED YET, SOME DAY THERE WILL BE AN ACCIDENT CAUSING SERIOUS INJURY OR DEATH TO SOMEONE DRIVING AT A HIGH SPEED. WE HAVE BEEN LUCKY-BOTH TIMES, THE SPRING BROKE IN A DRIVEWAY. I THINK IT IS TIME FOR WHO EVER IS RESPONSIBLE TO TAKE A CLOSER LOOK AT SAFETY ISSUES REGARDING THE FORD TAURUS. *TR