NHTSA Complaint #10230535 — 2002 FORD EXPLORER

LAST SUMMER 2007, I NOTICED A CRACK IN THE PLASTIC PANEL BENEATH THE REAR WINDOW IN MY FORD EXPLORER. I TOOK IT INTO A BODY SHOP TO ASK HOW THIS COULD HAVE HAPPENED AND THEY TOLD ME THAT THEY HAD SEEN SEVERAL FORD EXPLORERS WITH THE SAME DEFECT AND THAT THE PART HAD BEEN RECALLED BY THE MANUFACTURER. I LOOKED UP ONLINE THE RECALL AND SAW THAT IT WAS FOR THE SAME YEAR, MAKE, AND MODEL OF MY EXPLORER SO I TOOK IT TO THE DEALERSHIP AND THEY RAN THE VIN NUMBER AND SAID THAT MY PARTICULAR CAR WASN'T A PART OF THE RECALL EVEN THOUGH IT IS THE SAME EXACT PART AND CAR. I THEN CALLED THE FORD NATIONAL CUSTOMER SERVICE LINE AND FILED A COMPLAINT AND THEY DID NOTHING ABOUT IT. I WAS TOLD BY 2 AUTOSHOPS THAT IF I DON'T GET THE PART REPLACED IT COULD CRACK COMPLETELY AND THE WINDOW CAN FALL OUT OF THE CAR. *TR *DT*JB *DT *TR