NHTSA Complaint #10228049 — 2002 BUICK LESABRE

RIGHT FRONT POWER WINDOW REGULATOR FAILURE, DUE TO DEFECTIVE PLASTIC CABLE GUIDE LOCATED AT THE TOP OF THE REGULATOR. RIGHT FRONT WINDOW FAILED, FELL DOWN INSIDE THE DOOR AND COULD NOT BE RAISED. THIS HAPPENED AUGUST 2006 APROX. NEXT THE RIGHT REAR WINDOW REGULATOR FAILED ABOUT 3 MONTHS LATER. THEN THE LEFT REAR WINDOW REGULATOR FAILED. ALL 3 WINDOWS HAD THE EXACT SAME PROBLEM, A PLASTIC GUIDE AT THE TOP OF THE REGULATOR IS GUIDING A METAL CABLE UNTO A PLASTIC WINDING SPOOL, WHEN THE GUIDE BREAKS THE CABLE BECOMES TANGLED ON THE SPOOL AND CAN NOT BE RAISED. I PAID FOR AND REPLACED THE WINDOW REGULATOR RIGHT FRONT BEFORE THE OTHER 2 WINDOWS FAILED. I FILED A COMPLAINT WITH GENERAL MOTORS, THEIR RESPONSE AFTER MANY PHONE CALLS THEY AGREED TO PAY FOR THE PART ONLY. I DON'T HAVE THE BILL FOR THE REGULATOR IN FRONT OF ME BUT THE COST WAS ABOUT $ 318.00 THEY REFUSED TO PAY FOR THE DEFECTIVE REAR WINDOW REGULATORS REPAIR. I WAS TOLD TO HAVE THE VEHICLE REPAIRED AT MY EXPENSE THEN FILE A NEW CLAIM AND WAIT FOR THEIR ANSWER. I HAVE PROPPED BOTH REAR WINDOWS SHUT WITH A PIECE OF WOOD, THEY CAN NO LONGER BE LOWERED. THIS IS A SAFETY ISSUE, PLEASE INVESTIGATE. *TR