NHTSA Complaint #10227524 — 2004 FORD FREESTAR LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Complaint Details

ODI Number	10227524
Vehicle	2004 FORD FREESTAR
Component	LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Date of Incident	April 4, 2008
Date Filed	May 12, 2008
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE MECHANISM FOR THE REAR DOOR HANDLE WAS DEFECTIVE. THE DOOR HANDLE CAME OFF IN HER HAND WHEN SHE WAS OPENING THE LATCH. FORD IS NOT REPAIRING THE FAILURE UNDER WARRANTY, ALTHOUGH THE CONTACT SIGNED UP FOR THE MOST EXPENSIVE COVERAGE. SHE FEELS THAT THIS IS A SAFETY ISSUE BECAUSE HER THREE YEAR OLD CHILD CAN OPEN THE DOOR. THE PARTS HAVE BEEN ON BACK ORDER FOR TWO MONTHS. THE PARTS FOR THE REPAIR HAVE JUST ARRIVED AT THE DEALER. THE REPAIR WILL COST BETWEEN $500 TO $1,000. THE FAILURE MILEAGE WAS 52,000.

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