NHTSA Complaint #10082631 — 2004 FORD FREESTAR

THE 2004 FORD FREESTAR MINIVAN HAS TWO SAFETY ISSUES. UNFORTUNATELY, THE FIRST AFFECTED A FAMILY MEMBER. I E-MAILED FORD QUITE SOME TIME AGO AND THERE HAS BEEN NO FOLLOW-UP RESPONSE. THE PASSENGER DOOR LOCK AUTOMATICALLY LOCKS (RETRACTS) ONCE THE VEHICLE BEGINS MOTION AND SUCKED IN A FAMILY MEMBERS SKIN ON THE MIDDLE OF THE LOWER ARM AS THE RIGHT PASSENGER'S ARM RESTED ON THE RIGHT DOOR THAT WAS MADE FOR THE PURPOSE OF SERVING AS AN ARMREST. INSTANTLY MY MOTHER'S ARM WAS BRUISED AND SHE IS NOT A LARGE PERSON...THIS WAS NOT AN ISSUE OF EXTRA BODY MASS. SIMPLY PUT, HER SKIN WAS SUCKED INTO THE LOCK PULL WHEN IT AUTOMATICALLY RETRACTED. IN ADDITION, IF A PASSENGER RESTS HIS/HER ARM ON THIS ARMREST-DESIGNED DOOR WITH FINGERS BETWEEN THE REST AND THE WINDOW WHERE THERE IS A WELL OF SPACE, AND THE DRIVER HAPPENS TO PUT DOWN THE PASSENGER WINDOW, THE PASSENGER'S FINGERS CAN BE SUCKED DOWN WITH THE WINDOW. *AK