NHTSA Complaint #10226415 — 2002 JEEP GRAND CHEROKEE ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

Complaint Details

ODI Number	10226415
Vehicle	2002 JEEP GRAND CHEROKEE
Component	ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
Date of Incident	November 20, 2005
Date Filed	May 1, 2008
Mileage	91,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE ALWAYS SWAYED BACK AND FORTH AS IF IT WERE OFF BALANCED. WHILE DRIVING APPROXIMATELY 30 MPH, SHE NOTICED THAT THE ENGINE WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. SMOKE APPEARED FROM THE VEHICLE. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE RADIATOR FAN CRACKED AND CAUSED THE FAILURE. THE BELT, RADIATOR FAN, THERMOSTAT, AND WATER PUMP WERE REPAIRED AT THE COST OF $1,000. THE MANUFACTURER INFORMED HER OF NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN); HOWEVER, THE CONTACT NEVER RECEIVED A RECALL NOTICE. THE MANUFACTURER ONLY COVERED THE EXPENSE OF THE FAN, WHICH WAS $265. THE ENGINE WARNING LIGHT IS STILL ILLUMINATED ON THE INSTRUMENT CONTROL PANEL AND THE AIR CONDITIONING SYSTEM DOES NOT WORK. THE FAILURE MILEAGE WAS 91,000.

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